FAQ

Everything you want to know about Wasla

Direct answers about the product, pricing, operations, and compliance - organized by section.

Downloading the app

Download & install

Direct answers before you install the app.

Yes, downloading the app is free. Signing in needs a Wasla account, and the subscription starts from the basic plan.

iPad and iPhone on iOS 15.1 or newer, and Android 9 or newer including cashier hardware such as Sunmi. The back office runs in any browser.

Yes. Selling and issuing invoices continue while the connection is down, and orders sync to the cloud as soon as it returns.

It is the same app, signed by Wasla either way. The direct download helps when the device has no app store, as with some cashier hardware.

Yes. Invoices issued from Wasla POS meet the e-invoicing requirements of the Zakat, Tax and Customs Authority.

Updates arrive automatically when you open the app with an internet connection. For a full reinstall, download it from the install page and install over the old one - no data is lost.

Allow your browser to install apps from that message, then go back and finish the install. It appears on Android devices installing the file without an app store; it is an Android security setting, not an error in the app.

Loyalty

Cashback

In the industry 3-5% is the common range. Higher rates work only at launch.

You decide. You can cap the share of the bill paid by balance.

Standing Discount

You decide. Allow stacking, or block it - per offer type.

Yes, it prints with the segment name so the guest understands why.

Gift Cards

No - gift cards redeem against bills only, in line with the standard practice.

Every card is tied to a digital record, so a replacement can be reissued with the same balance.

Membership

Subscription gives a daily consumption allowance. Membership gives standing perks like a discount on every ticket, without a daily cap.

Yes. Many restaurants give members a higher earn rate on points.

Loyalty - overview

No. Every program works off the phone number. No app, no sign-up - guests get a WhatsApp ping when they earn or redeem.

Yes. Run multiple programs in parallel - points on all sales, stamps on drinks only, membership for VIPs - at the same time.

Yes. Every program works across branches with real-time sync. Guests earn at one branch and redeem at another with no extra setup.

All loyalty programs are included in the standard Wasla plan - no per-program or per-customer fees.

Anytime. You can pause new earning while letting existing balances redeem, or end the program completely.

Yes. Loyalty discounts appear correctly on ZATCA-compliant e-invoices, with no manual workaround.

Points

A common industry rule: 1 point per riyal, 100 points = 1 riyal on redemption. Start there and adjust against your margin.

You decide. Allow stacking, or block it on specific promos.

Earning works offline and syncs later. Redemption needs a live connection to verify the balance.

Stamps

Yes. You can restrict stamps to drinks only, or to specific items.

There is no physical card to forget. Stamps live against the phone number.

Multiple programs in parallel - e.g. a coffee one and a dessert one - each on its own card.

Inventory

Inventory - overview

Start with your top sellers and fill the rest later. We ship templates for common restaurant dishes to shorten setup.

Yes. Each ingredient has a base unit, and the system converts between units automatically (250 g ↔ 0.25 kg).

Yes. Each supplier has a full price history. The system suggests the cheapest supplier per item and flags sudden price hikes.

Yes. The cashier saves orders locally and syncs stock deductions as soon as the connection returns - no data lost.

Run a full or partial count and compare against theoretical stock - the system surfaces real waste, not noise.

Yes. Every stock movement (purchase, deduction, waste, branch transfer) lands in accounting automatically - no manual entry.

Recipes

Quick answers about recipes and how they affect stock and cost.

No. Start with your top sellers and most expensive items, then expand. Items without a recipe still sell normally - they just don’t auto-deduct stock.

The system uses weighted average cost. Each purchase updates the average, which in turn updates recipe cost.

Yes. Each branch can have its own recipe when needed, with a central default that can be overridden.

No. Old tickets keep the recipe that was active at the time of sale, so historical reports stay correct.

Items & Ingredients

Answers about item master and units.

No. The system auto-generates an SKU, and you can override it if you already use your own coding.

Every item has a base unit with automatic conversions. Buy in kilos, use in grams - the system does the math (250 g ↔ 0.25 kg).

Yes. Each branch can link the item to different suppliers with different prices and terms - all on one record.

Yes. Tags let you group items flexibly (seasonal, vegan, Friday promo) without the rigidity of fixed categories.

Yes. Every branch has its own balance per item, with a unified view at the company level.

Suppliers

Answers about supplier management and pricing.

The system matches new suppliers against the existing directory before adding - if the supplier already exists, the data links to that record instead of creating a new one.

Yes. Each item keeps a full price history per supplier, so you see the trend and compare before deciding.

Yes. When you open a purchase order, the system suggests the cheapest supplier per item based on the latest recorded prices.

The system flags unusual price hikes automatically so you can review before approving the invoice.

Yes. Each supplier has its own payment terms and credit days, which surface in your accounts payable report.

Purchasing & Receiving

Answers about purchase orders and goods receipt.

Draft → submit → receive → close (or cancel when needed). Every step is documented and cannot be skipped without permission.

Yes. Receive what actually arrived; the rest stays open on the PO until later receipt or cancellation.

Cost is updated automatically using weighted average cost the moment the receipt is recorded.

Yes. The AI Bill feature extracts line items from a photo or PDF automatically and lets you review before approving.

Yes. On receipt, journal entries (inventory + payables + VAT) are posted automatically - no manual accounting work.

Warehouses & Transfers

Answers about warehouses and inter-branch transfers.

Yes. The system supports multiple warehouses, and each branch can be mapped to a primary warehouse while still pulling from others when needed.

Open a transfer (create → accept/decline → close), then send and receive (or return) until the transfer closes.

Receive the actual quantity; the difference is logged automatically with an optional reason (damaged, missing) and shows up in your loss report.

Yes. Weighted-average cost moves with the transferred quantity, so margin reports at the receiving branch stay accurate.

Yes, with permission. You can grant a branch visibility into other warehouses' stock to help with order planning.

Stock Control

Answers about stock counts and controls.

No. Run a full count, a partial count for one category, or a spot check on a single item - without halting operations.

After you enter the counts, the system shows a variance report comparing actual to theoretical and the cost impact.

Yes. Every stock adjustment (quantity or cost) is posted to the ledger automatically, with the reason captured.

Yes. Set a reorder point per item; you get an alert the moment it's breached - and the system can even draft the PO for you.

Counting is open to any permission you choose, but final adjustment approval needs manager rights to keep dual control.

Production

Answers about in-house production of preps and doughs.

When you prepare an intermediate ingredient in-house (a sauce, a dough, bread) and then use it across multiple recipes. Production converts raw materials into a finished prep with accurate compound cost.

Output cost = sum of input costs (using weighted average). Any change in raw-material price flows into the produced item's cost automatically.

Yes. Logging a production run deducts the inputs from stock and adds the produced quantity in one step.

Yes. Each run is logged with date, quantity, and operator - so you can review it and analyze efficiency later.

Yes. A produced item can itself be an input in another production run, supporting compound recipes (dough → bread → sandwich).

AI Bill Ingestion

Answers about AI-powered supplier invoice intake.

Line items, quantities, prices, totals, and VAT - from a photo or PDF of the supplier invoice.

No. The extracted invoice lands in a review screen; you approve it after checking the numbers and matching to the right items.

The system suggests the closest matches in your catalog, or lets you create a new item on the spot - no data is lost.

Yes. On approval, stock is added, weighted-average cost is updated, and the journal entries post in one step.

Processing is asynchronous and usually takes a few seconds. You get a notification the moment it's ready to review - you don't have to wait around.

Point of Sale

POS Cashier

Quick answers to the most common cashier questions.

Yes, the cashier runs offline and syncs transactions automatically when the connection returns.

Depends on your plan. Starter includes one device; higher plans support multiple connected devices.

Queue & waiting list

Direct answers to the most common questions about Wasla’s queue and waitlist.

No. It runs on the same device you already use as a cashier. You can add an optional iPad at the entrance later, but it isn’t required.

Set a default grace period (ten minutes, for example). If the guest doesn’t arrive within it, the system auto-marks them as no-show and the host can call manually in one tap from the queue screen.

Yes. The interface is bilingual (Arabic and English) with full RTL support, and every customer-facing message template is written in Modern Standard Arabic.

Wasla and its core features - including queue management - are fully free. Our business model relies on optional advanced add-ons you pay for only when you need them.

Queue management needs a live connection to send notifications reliably and keep lists in sync across devices. During short outages, additions are stored locally and sync when connectivity returns.

For most small-to-medium restaurants and cafes, yes. Wasla’s queue is a complete alternative to paid third-party apps and works directly inside the POS your team already uses.

Yes. Create an account, activate queue management, and start instantly - no credit card and no setup fees.

Subscriptions

Direct answers to the most common questions about Wasla subscriptions.

Sold at the cashier like any other order. The guest phone is captured, a subscription card is issued to their account, and it appears immediately on any subsequent redemption.

Yes. Every plan has its own rules covering items, categories, branches, and time windows. A plan can be limited to a specific cup size or bread type, or valid at one branch only.

You choose: from purchase date, or from first use. The latter is better for guests who buy today but start tomorrow.

The card expires automatically and the report retains the full usage history. The guest can buy a new plan anytime.

Yes, a manager can cancel and refund per your policy. Transfers between guests are not supported to keep reports accurate and prevent abuse.

Yes. Subscriptions run alongside gift cards and discounts without conflict in the check calculation.

Redemptions require a live connection to keep balance accurate across branches. Sales work offline and sync later.

Table Management

Direct answers about table management in Wasla.

Yes. Tables are added and edited directly in the back office with drag-and-drop - no technical team needed.

Yes. Every branch has its own layout and sections, and editing one branch does not affect the others.

From the queue screen, pick the next guest and tap the right table. The table auto-switches to occupied and a new order opens linked to the guest’s profile - no re-entering data.

Yes. You can move the whole order to another table, or merge two tables onto one check without cancelling the order.

Yes. Table management is part of Wasla’s core POS and requires no extra subscription.

ZATCA Compliance

Direct answers about e-invoicing in Wasla.

Yes. We issue invoices and submit them to the Fatoora platform per ZATCA’s Phase 1 and Phase 2 requirements.

No. Enter your VAT number and business details and follow the onboarding steps. Wasla handles the rest.

When you enter a business customer’s VAT number, a tax invoice is issued and cleared before it’s printed.

Selling and printing continue. Invoices are submitted to Fatoora automatically as soon as the connection returns.

Yes. All your invoices are stored and organized, ready to download or share with your accountant any time.

Menu Engineering

Answers about menu, items, and modifiers.

Yes. Each item has a default price that can be overridden per branch, plus time-based pricing (e.g. a different price during breakfast or peak hours).

Every item can carry modifier groups, and each option has its own price and recipe - so cost and stock stay accurate when guests pick add-ons.

Yes. Product groups bundle several items at one price, and the system still deducts each item's ingredients from stock.

Yes. Every item supports allergen and nutrition fields, and they surface to guests on the digital menu and on delivery platforms.

Yes. Your menu syncs to the Meta catalog automatically - items show with correct prices and images on WhatsApp and Instagram with no manual entry.

Yes. The change propagates to every POS in every branch in seconds - no cashier restart needed.

Orders & Refunds

Answers about order management and refunds.

Yes - dine-in, takeaway, and delivery, each with its own flow and reports.

Yes. Refunds work at the line-item level - refund one dish from a ten-item ticket without voiding the whole order.

Every refund is logged with a full audit trail (who, when, which line) and surfaces in a dedicated report at any time.

Yes, with manager permission. The change is logged and the kitchen gets an immediate alert so nothing slips.

Yes. The cashier stores orders and payments locally and syncs them as soon as the network returns - no data lost.

Reservations

Answers about reservations and how they tie to tables.

Reservations can be taken at the cashier by a host or via a public booking link. The guest picks date, time, and party size and gets an instant WhatsApp confirmation.

The host taps Seat and the table auto-switches to occupied with a new order opened against the guest's profile.

Mark the booking as no-show in one tap. It is saved on the guest profile to help you assess booking behavior over time.

Yes. Every booking ties to the customer, so you see their full history, visit count, and average spend before they reach the table.

Yes. Both run side by side, and you see booked tables alongside the live queue on one unified screen.

Back Office

Audit & Loss Prevention

No. Audit runs in the background. You only open it when an alert hits or you want to review a shift.

They do not see flags or thresholds, but they know every action is logged - which by itself reduces attempts.

Yes, a flag can be linked to camera time so you jump straight to the moment of the incident rather than scanning hours of footage.

Yes - a downtown branch may need a higher void threshold than a quiet one. Every threshold is per-branch tunable.

Roles & Permissions

Quick answers about roles and permissions.

Yes. You can edit any preset role or clone it to create a custom version without touching the original.

There is no limit on the number of roles. Create as many as your team structure needs.

Some advanced features require a higher plan, but role and permission management is available on every plan.

Update the branch scope on the user profile and the change takes effect immediately across all devices.

Branches

Answers about branch management.

From the back office in one click. Enter its details (name, address, hours, payment methods) and it's ready to operate within minutes - no field technician.

Yes. Each branch can enable its own payment methods, discounts, and tags without affecting the others.

Yes. Each branch has its own sections and table map, edited via drag-and-drop in the back office.

Pick the matching Google Location from a dropdown in branch settings - Google reviews are then aggregated automatically.

Yes. Real-time sync pushes every edit (menu, prices, payment methods, permissions) across every device in the branch.

Users

Answers about user and permission management.

Create the user profile (name, phone, branches, role) in the back office. They get a direct login link and start immediately.

Each user can carry both a cashier role and a separate back-office role. The split keeps you from granting more access than needed.

Yes. Each cashier has a short PIN for fast switches between shifts - no long passwords.

Update the branch scope on their profile and the change applies instantly across all devices - no need to recreate the account.

Yes. Deactivating blocks login without deleting the record, so the full history stays for reports and audits.

Automation Rules

Answers about smart rules and automation.

They link an event to an automatic action. For example: "if stock drops below a threshold → WhatsApp the manager," or "if a customer crosses a spend tier → tag VIP and send an offer."

Order created, stock below threshold, customer reaching a spend tier, high-value invoice issued, and more - with precise filters.

Send WhatsApp, apply a discount, tag the customer, mark an order for review, or alert a manager - all without a human in the loop.

Both. Choose each rule's scope: one branch, a group of branches, or the whole company - whatever fits.

No. Rules are built in a simple interface: "if X happens, run Y." No code, no scripts.

Activity Log

Answers about the activity and audit log.

Every action by every user: who, what, when, and on which device. It covers menu edits, voids, discounts, price changes, and more.

Yes. Filter by user, branch, date, action type - or any combination - and reach the answer in seconds.

Yes. Export to CSV for internal investigations or to share with an external auditor on request.

The log is retained for an extended period per Wasla's data retention policy, so you can look up any old action easily.

No. The log is immutable - no user, not even top admins, can edit or delete it - to keep audit integrity intact.

Portable POS

Portable cashier

Quick answers to what restaurant owners ask most before switching to tablet.

Yes. Modern iPads and tablets are built for sustained use, run offline, and are instantly replaceable. Many large global chains run entirely on them.

They all connect to the tablet over Bluetooth or the network. No tangled cables to a single terminal. The setup is simple and easy to extend later.

Yes - every invoice is compliant out of the box, and phase updates are pushed automatically with no on-site technician.

The cashier keeps running offline - orders and payments continue. Data syncs automatically once the network returns.

Usually a single shift. The interface mirrors the apps your team already uses on their phones.

Yes. We move your menu, items, branches, and customers, and help you launch the first branch within days.

About Wasla

Home page

A Saudi platform that runs your whole shop: the cashier, stock, loyalty, invoices, reports and WhatsApp. You pick the programs you need and leave the rest.

It starts at 699 SAR a year per branch for the base - cashier, dashboard, invoices and reports. Every extra program is priced on its own and you add it when you need it.

Yes. Tax invoices are issued to the Zakat, Tax and Customs Authority requirements.

No. It runs on your phone or a tablet from day one, and you can connect a till and a printer later if you want one.

Minutes. You sign up with a phone number and start - no credit card, no sales visit.

Yes. Extra programs can be added or dropped whenever you like, and the base keeps running.

Cashier system

It starts at 699 SAR a year. You add only the programs you need, such as inventory, accounting or loyalty, and the package designer above shows the final price.

A cashier on iPad and Android: dine-in, takeaway and delivery, items and modifiers, multiple payments and split bills, and QR tax invoices. Inventory, accounting, loyalty, marketing and appointments are added when you need them.

No, they are names for the same thing: it records the sale and issues the invoice. The real difference is what surrounds it; Wasla ties sales to inventory, accounting and reports on the same data.

Yes. Your data is in the cloud and you follow sales and reports from your dashboard anywhere, while the till keeps selling offline and syncs when the line returns. No server in your shop.

Yes. Your team learns it on day one, and setup with your items takes about 30 minutes with our help. With the AI assistant add-on you can ask about your sales in Arabic and get an instant answer.

One that keeps sales, inventory and accounting on the same data, works offline and issues ZATCA-compliant invoices. Wasla is built for Saudi Arabia: compliant invoices, Tamara installments and Arabic support.

Yes. The cashier app runs on iPad, on any Android device, and on a phone. Use the devices you already have.

Yes. Accounting is a program you add: a chart of accounts with entries for every invoice, financial statements, VAT reports and bank reconciliation, with no separate accounting app.

It depends on your volume: a handheld with a built-in printer to sell anywhere, a tablet with a printer and cash drawer for the counter, or a full station with a large screen for busy businesses. All are touch devices.

Yes. Genuine devices from our store, picked inside the package designer alongside your subscription, and payable in installments with Tamara.

Yes. A handheld with a built-in screen and printer for selling at the table, the car or at events, phone-sized. Prefer a tablet? We have a large-screen tablet cashier, and you can also run the cashier on your own phone.

Yes. The till keeps selling offline and syncs automatically when the connection returns.

Yes. ZATCA-compliant electronic invoices with a QR code, issued automatically with every sale.

Yes, you can split the subscription with Tamara.

Restaurants, cafes, healthy restaurants, cloud kitchens and food trucks, salons and barbershops, laundries and car washes, and shops and supermarkets. The package designer adapts to your business.

Pricing & subscription

Pricing page

Everything you need to know before you start

You start with the base plan, priced per branch per year: the cashier, the dashboard, ZATCA e-invoicing and reports, with unlimited users. Then you add only the programs you need, each at its own price. Design your package to see the total before you pay.

No. There are no fixed bundles: the base plan is enough to start selling, and you add a program when you need it and stop it when you don't.

Prices are yearly, per branch. A branch is one physical location: two branches cost twice the price, three branches three times. Users are unlimited in every branch.

Yes - 7 days free, no credit card. You run the cashier and the dashboard exactly as they will work in your shop, and you can try any add-on program before buying it.

The account pauses on the last day of the trial until you subscribe. Your products, settings and data stay saved - subscribe from the dashboard and carry on where you left off.

No. The subscription is yearly with no long-term contract, and you can stop any add-on program whenever you like.

Mada, Visa, Mastercard and Apple Pay, bank transfer, or pay in instalments with Tamara.

Yes. ZATCA e-invoicing Phase 2 is included in the base plan at no extra cost.

No setup fees. Wasla runs on the devices you already have - iPhone, Android, Windows and Mac. Hardware such as printers, kitchen screens and cashier devices is optional and bought separately.

Yes. Send us your product file - Excel or an export from your current system - and we load it into your account.

Accounting

Invoices & Quotes

Answers about quotes and sales invoices.

Quotes flow draft → accepted, then convert to an invoice in one click. Invoices flow draft → submitted → authorized → voided.

Yes. Every invoice is issued in line with ZATCA Phase 1 and Phase 2 requirements and submitted to Fatoora with no manual step.

Authorized invoices are not edited directly to keep integrity. Issue a credit note and then a new invoice for the correct amount.

Yes. Invoices can be issued in any currency and are translated to your base currency in the ledger automatically using the exchange rate.

Yes. Send by email or WhatsApp on approval, or keep it as a tax copy to print at handover.

Expenses & Claims

Answers about expenses, supplier bills, and credit notes.

From their account they submit the claim with attachments, and it routes to the manager for approval or rejection with notes. Every step is logged.

An expense is usually a cash or employee-card spend awaiting reimbursement. A supplier bill is a commercial liability with credit terms that hits accounts payable.

Use a credit note. It reduces the liability to the supplier and posts to the ledger and AR/AP balances automatically.

Yes. Record a prepayment to a supplier and match it against the invoice once issued - no manual journals.

Yes. Each expense can be tied to a cost center (branch, department, event) so reports show the true profitability of each unit.

Chart of Accounts

Answers about chart of accounts and cost centers.

Yes. You start with a chart tailored to F&B and can customize it to your business.

A cost center represents a measurable unit (branch, department, event). Tag transactions to it to see the profitability of each unit independently.

No. The system auto-codes the account by sequence, and you can override it if you already use your own coding.

Yes. Each account can hold balances in multiple currencies with automatic FX revaluation.

Yes. Locking a period or fiscal year blocks any retroactive entries to keep approved reports accurate.

Bank Reconciliation

Answers about bank reconciliation.

Import your statement as CSV or OFX directly from your bank - the system detects the columns automatically.

Yes. Clear transactions match automatically, and ambiguous ones are surfaced for manual review with smart suggestions.

Rules that tell the system: "if you see this description, code it to this account." Set them once and matching runs automatically every time.

Via per-till cash codes, so each shift's flows stay separate and surface clearly in reconciliation.

Yes. Each line carries an internal discussion thread, so the accountant and till operator can comment without mixing up notes.

Budgets

Answers about budgets and budget-vs-actual.

Monthly, quarterly, or annual. Pick the period that matches your business and the level of detail you need.

Yes. Spread the budget evenly or by custom weights (e.g. peak season) in one click.

The budget-vs-actual report shows variance by amount and percent, filterable by account, branch, or period.

Yes. Copy last year's budget and apply a growth rate - you skip the blank-page start.

Yes. Each branch has its own budget with a consolidated view at the company level.

Financial Statements

Answers about financial statements and reports.

P&L, balance sheet, trial balance, general ledger, aged receivables and payables, customer statements, VAT return, plus detailed branch and shift reports.

Yes. It exports in the format required by ZATCA - no manual collation.

Yes. It classifies items into stars, plowhorses, puzzles, and dogs - so you know what to promote, what to re-price, and what to drop.

Yes. It reconciles card payments at the till against what actually landed from the acquirer, surfacing any fees or gaps.

Yes. Schedule any report to land in the inbox of the people you choose - daily, weekly, or monthly.

Marketing

WhatsApp & SMS Campaigns

Answers about WhatsApp and SMS campaigns.

Wasla is an approved official WhatsApp provider. Build the template, pick the audience, and send - all inside the system, no external tools.

Yes. Filter by any criterion: last visit date, total spend, branch, favorite category, or your custom tags.

It depends on your plan. Your SMS quota and usage show in real time before you send any campaign.

Yes. Build the campaign now and set the send time - it goes out automatically when your audience is most likely to read it.

Yes. The AI assistant drafts professional Arabic and English copy, which you can edit before sending.

Offers & Coupons

Answers about offers and coupons.

Percent off, fixed amount off, free item, or buy-one-get-one. Each type has its own controls and validity.

Yes. Set both a total usage cap and a per-customer cap so coupons can't be abused.

Yes. Coupon validity and conditions are checked live at the cashier before being applied to the ticket.

Yes. Every offer has a validity window (dates, weekdays, time of day), and it disables automatically outside it.

Yes. The discount appears clearly on the ZATCA-compliant e-invoice with no manual workaround.

Smart Page

Answers about the per-branch smart page.

A simple public page per branch that gathers all the important links (menu, booking, delivery, branches, contact, maps) in one easy-to-share place.

No. Edit it yourself from the back office in minutes - the page renders professionally and matches your brand.

Yes. Each branch has its own page with its own URL, so you can route guests to their nearest branch.

Yes. The URL is short and stable - perfect for Instagram bios, official WhatsApp lists, and paid ads.

Yes. Any edit to branch info (hours, address, phone) reflects on the page instantly - no manual republish.

Forms & Surveys

Answers about forms and surveys.

Multiple choice, short text, long text, star rating, file upload, date, and more - enough for any form you need.

Yes. Conditional logic builds a smart form that shows only the relevant question based on the guest's answer, so it stays short.

Every form has a public URL - share it on WhatsApp, Instagram, a QR code on the table, or by email.

All responses land in one central place inside Wasla, with Excel export and automatic linking to the guest profile when a phone number is provided.

Yes. Ready templates (experience feedback, job application, new-menu poll) get you started quickly.

Customers

Customer Directory

Answers about the customer directory.

Just the phone number at the till. The profile is created automatically and enriched with purchase history, tags, and spend tiers on every visit.

Yes. One profile across all branches - you see the full history regardless of which branch they visited.

The system checks each phone number's status before any campaign and excludes ineligible numbers to avoid rejections.

Yes. Each profile shows charts of visit frequency, average ticket, favorite categories, and the customer's own peak hours.

Yes. Build dynamic segments (e.g. VIP, this-year, dormant) plus manual tags, and target each in your campaigns.

Reviews & Feedback

Answers about reviews and customer feedback.

Yes. Once a Google Location is assigned to each branch, new reviews are pulled in automatically and surface in a unified dashboard.

Yes. Reply to Google reviews directly from the system; the reply appears on Google with no separate dashboard.

The system sends post-visit feedback requests to guests selected by AI, and classifies responses by experience aspect (food, service, cleanliness).

Yes. Comments are classified as positive, neutral, or negative, with recurring keywords surfaced - so you know what guests love and what bothers them.

Yes. Review reports break down by branch so you can compare performance and act on the gaps precisely.

Appointments

Answers about service appointments.

Useful for any service with a fixed time: private rooms, cooking experiences, menu consultations, VIP hosting. Flexible for F&B needs.

Each staff member has an availability schedule with overrides (leave, urgent block-out), and bookings can't be made outside the available windows.

Book → confirm → start → complete (or cancel or no-show). Every step is logged and surfaces in performance reports.

Yes. An automatic WhatsApp reminder fires before the appointment by a window you customize - no-shows drop noticeably.

Yes. A calendar view shows appointments by day, week, or month, filterable by staff or service type.

Reports

Sales Analytics

Answers about sales reports and analytics.

Hour, day, week, month, branch, item, category, sales channel (dine-in / takeaway / delivery), and payment method - and every report cross-cuts.

Yes. Reports support drill-down to ticket level, so you can investigate any standout number.

Pick the two periods (e.g. this month vs last month) and the report shows the variance by amount and percent.

Yes. Hour-and-day reports reveal the true peak hours per branch - perfect for planning shifts and promos.

Live. Every sale shows in the reports immediately, so you watch performance during the shift without waiting for the next day.

Cost & Inventory Insights

Answers about cost of sales and margin.

The COGS report shows each item's cost within the ticket and net margin - winners and losers, clearly.

It classifies your menu into four quadrants: stars (high demand + high margin), plowhorses (high demand, low margin), puzzles (high margin, low demand), and dogs (low both). It guides keep, re-price, or drop decisions.

Yes. Count waste, manually-logged waste, and theoretical-vs-actual variance all surface with a clear money value.

Yes. Reorder forecasts use your historical consumption to suggest the right quantity per item - so you avoid both stockouts and pile-ups.

Yes. Cost figures come from real inventory and accounting entries, not estimates - so you trust the numbers without manual reconciliation.

Staff Performance

Answers about staff performance measurement.

Hours, total sales, average ticket, void count, discount count, and refunds.

Yes. A per-branch leaderboard ranks the top performers by whichever metric you choose.

Yes. Sort staff by voids or discounts to spot suspicious behavior before it becomes a problem.

Yes. Every report exports to PDF or Excel, or schedules to a branch manager by email automatically.

Yes. Clock-in and clock-out come from the cashier login - no separate time-attendance device needed.

AI Data Assistant

Answers about connecting AI over MCP.

MCP (Model Context Protocol) is the open standard that connects your AI assistant straight to your Wasla data. You ask from inside Claude, ChatGPT, or Gemini - no exporting files, no middle dashboards.

Claude, ChatGPT, and Gemini via connectors. Mobile connect is available today in the Claude app; the others work over the web and developer tooling, depending on your plan with each assistant.

No. Access is read-only: no create, update, or delete. The connector reads your data only to analyze it.

Sales, inventory, the menu, customers, and accounting within your account, under the same user permissions as the dashboard - so it never sees more than it should.

Your dashboard gives you a read-only access token and your account's connection link, which you add as a connector in your assistant. A few minutes, no developer.

Yes. The assistant only reaches your account's data, it is never shared with another business, and you can revoke the token anytime from the dashboard to cut off access instantly.

By business type

Barbershops

The subscription starts at 699 SAR a year; add appointments or subscriptions when you need them.

Appointments per barber, a waitlist for walk-ins, a priced service list with durations, and a commission on every service.

Yes. A monthly package of cuts redeemed at the till, and the customer knows his balance.

Yes. Oils and grooming products sell alongside the service with their stock tracked, and loyalty points sit in the customer's phone wallet.

Yes. It keeps selling offline and syncs later, with ZATCA-compliant QR invoices.

Cafes

The subscription starts at 699 SAR a year; add loyalty, inventory or subscriptions when you need them. Build your package above and see the final price right away.

Sizes and extras per drink in one tap, a barista prep screen, a customer-facing display, and Jahez and HungerStation orders in the same till.

Yes. It runs on an iPad or Android device and keeps selling offline, so it fits one counter as well as a brand with several branches.

Yes. Each drink has its recipe, so beans and milk are deducted with every cup and you see its true cost and margin.

Yes. Points or stamps in the customer's phone wallet with no app to download, and monthly coffee subscriptions redeemed at the till with a clear balance.

Yes. One dashboard for every branch: sales, inventory, reports, and Google Maps reviews with replies.

One built for a fast queue: orders in a few taps, priced sizes and extras, a prep screen, and loyalty that brings customers back.

Car washes

The subscription starts at 699 SAR a year; add appointments, subscriptions or accounting when you need them.

Wash slots, prepaid wash packages with a clear balance, a waitlist for busy hours, and the till on a phone or iPad in the worker's hand at the car.

ZATCA-compliant QR invoices straight from the till, even offline, syncing when the line returns.

Yes. Accounting is a program you add, with entries for every invoice, and fleet accounts billed monthly from the till.

One that speeds up hand-over and brings customers back: slots and a waitlist, prepaid packages, and a tenth-wash-free loyalty card in the customer's phone.

Cloud kitchens

The subscription starts at 699 SAR a year; add the online ordering page or inventory when you need them.

Yes. Jahez and HungerStation orders land in the same till with no tablet per app, and their ratings sit with Google reviews on one screen.

Yes. Your brand page takes orders that you accept or decline from the dashboard, with no app commission.

A kitchen screen and printers, prep time per item, recipes that deduct stock with every order, and purchasing with periodic counts.

Yes. App sales and direct orders in one report.

Food trucks

The subscription starts at 699 SAR a year; add loyalty or inventory when you need them.

Yes. At the site or a festival the till sells offline and syncs everything later, with ZATCA-compliant QR invoices.

Yes. An iPad or Android device runs the till, no clutter in a tight space.

Yes. Customers browse the menu on their phone through a QR code on the truck.

Yes. Ingredients drop with every order so you know what is left, and a loyalty card in the customer's phone brings them back wherever you park.

Healthy restaurants

The subscription starts at 699 SAR a year; add subscriptions or inventory when you need them.

Yes. Weekly or monthly plans with a number of meals redeemed at the till, and a record per subscriber.

Yes. Calories and nutrition per meal on the digital menu, and gluten, nut and dairy tags the customer sees before ordering.

Yes. Each meal has its ingredients and weights and stock drops with it, so portion and cost stay fixed.

Yes. Jahez and HungerStation orders land in the same till and reach the kitchen screen instantly.

Laundries

The subscription starts at 699 SAR a year; add WhatsApp or subscriptions when you need them.

A barcoded drop-off ticket per item, a ready date printed on the ticket, a WhatsApp message when the order is ready, and a price per item type and per service.

The till issues a ZATCA-compliant QR invoice and prints the drop-off ticket with the ready date.

Yes. One dashboard for every branch, monthly accounts for companies and compounds, and prepaid cards for individuals, deducted at the till.

Yes. Pickup and delivery is its own order type, on the invoice and in the reports.

Restaurants

The subscription starts at 699 SAR a year, and you add only the programs your restaurant needs, such as inventory or accounting. Build your package above and see the final price before signing up.

Your floor plan inside the till with a waitlist, dine-in, takeaway and delivery orders, a kitchen screen and printers, and Jahez and HungerStation orders in the same till. One system instead of several devices and apps.

No. The Wasla till runs on an iPad or an Android device, and if you need a cashier device with a printer you pick it from the Wasla store as part of your package.

Yes. Your data lives in the cloud and you follow every branch's sales and reports from your dashboard anywhere, while the till keeps selling offline and syncs when the line returns.

Yes. It links the till to the kitchen, inventory, purchasing, reports and permissions. One restaurant or several branches, you start with the base and add what you need.

Yes, as a program you add: journal entries with every invoice, and an income statement and balance sheet without Excel. It reads the same data as the till, so there is nothing to reconcile at month end.

Yes, inside the till itself. Each item has a recipe, stock drops with every order, so you know the true cost of every dish and where the waste goes.

One that keeps sales, kitchen, inventory and accounting on the same data, keeps selling offline, and issues ZATCA-compliant QR invoices. Those are the criteria Wasla was built on; compare them before you choose.

Retail & supermarkets

The subscription starts at 699 SAR a year; add inventory or accounting when you need them. Build your package above and see the final price before signing up.

Yes. A full-width invoice table with a scanner, built for shops with many items, and every item's stock is live.

The till runs on an iPad or Android with a barcode scanner, or you pick a cashier device with a printer and cash drawer from the Wasla store; supermarkets usually take a desktop unit with scanner and printer.

Yes. Barcode selling, warehouses and units with automatic carton-to-piece conversion, and purchase orders tied to cost: one system for selling, stock and purchasing.

Yes. Full counts or quick checks of critical items with variances, and transfers between branches and warehouses with send and receive orders.

Yes. Barcode selling, by the piece or the carton, and credit accounts for customers with a clear balance, on one device.

Yes. Every piece sells by its barcode, price and stock, with loyalty and the profit of each item at the moment of sale. The same system runs any retail store.

One that keeps barcode sales, stock, purchasing and accounting on the same data and keeps selling offline, with each item's stock and real profit at the moment of sale.

Salons & care

The subscription starts at 699 SAR a year; add appointments or loyalty when you need them. Build your package above and see the final price.

Appointments with service durations and availability, session packages redeemed at the till, gift cards, and care products with their stock.

Yes. A file per employee with documents and expiry dates, attendance and hours, and a commission per specialist, all from one dashboard.

Yes. The same appointments, session packages and gift cards suit spas and care centers, with an automatic Google review request after each visit.

Yes. Points from every visit, on a card in the customer's phone wallet with no app to download.

Yes. The till keeps selling when the line drops and syncs when it returns, with ZATCA-compliant QR invoices.

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